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FAQ
Q: When do I need to maintenance my garage door?
A: Garage doors and electric openers are the largest moving item at your home. Safety is a factor, therefore it is recommended that your garage door be professionally lubricated and adjusted annually or semi-annually depending on usage.
Q: When a spring breaks on my garage door, should I replace both or just one?
A: We recommend replacing extension and torsion springs in pairs. The likelihood of the second spring breaking and/or your garage door not balancing may result in more expense, problems, and downtime if only one spring is replaced.
Q: Is it safe for me to replace my own garage door springs?
A: Safety is a factor, and due to the high torque on the springs, we recommend you have them replaced by a professional garage door technician.
Q: Can I purchase a new remote control (also known as a transmitter) for my garage door opener?
A: Some older garage door opener models do not have remote controls available, most newer models are available. In order for us to correctly diagnose which model you will need, we must first know the model and radio frequency of the remote control.
Q: Is my garage door paintable?
A: Yes, our wood and steel doors can be painted with a quality exterior latex paint. Follow the manufacturers’ recommendations for preparation, painting, and warranty exclusions.
Q: Does Martin Door give free estimates?
A: Yes, our sales staff will come to your home and provide a free written estimate for replacement of garage doors, openers, and sections. Unfortunately our sales staff is not able to give free in home estimates on service or repairs, except replacement sections.
Q: Do I have to replace my entire garage door if just a section or sections are damaged?
A: In many cases a replacement section is an option depending on whether or not it is still in production, or if the rest of the door is in good condition. Sometimes the better solution is to replace the complete door.
Q: Why does my garage door open but will only go down a couple of inches and reverse?
